Refund policy
We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at: info@hanwenshop.com.
Please note that returns must be sent to the following address:
18 rue de la Colline
66180
VILLENEUVE DE LA RAHO
FRANCE
Or to the following Relay Point®:
LOCKER 24/7 U EXPRESS
44 AVENUE SALVADOR DALI
FR-66180 VILLENEUVE DE LA RAHO
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
You can always contact us for any return-related questions at info@hanwenshop.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom-made products (special orders or personalized items), and personal care products (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please feel free to contact us if you have any questions or concerns regarding a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
14-day cooling-off period (European Union)
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@hanwenshop.com.
