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Return and Cancellation Policy

We apply a 30-day return policy, which means that you have 30 days from the delivery of the last item in the order. The period is automatically extended to take weekends or public holidays into account, ensuring that you have a full reflection period.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you may contact us at the following address : info@hanwenshop.com. Please note that returns must be sent to the following address : 

18 rue de la Colline
66180
VILLENEUVE DE LA RAHO
FRANCE

Or to a Point RelaisÂź:

LOCKER 24/7 U EXPRESS
44 AVENUE SALVADOR DALI
FR-66180 VILLENEUVE DE LA RAHO


If your return is accepted, we will provide you with return instructions. Return shipping costs are borne by the customer, as well as instructions on how and where to send your parcel. Items returned without a prior return request will not be accepted. 

You can always contact us with any return-related questions at info@hanwenshop.com.


Return Shipping Costs and Terms
Responsibility: The customer is entirely responsible for the shipping costs associated with returning the item.
Condition of items and depreciation: No fixed or automatic restocking fee is applied to a product returned in its original condition. If an item is returned damaged, worn, soiled or incomplete, a deduction proportionate to the loss in value (which may amount to up to 12%) will be deducted from the refund amount.
Exception: These terms and conditions do not apply to returns made via a physical point of sale (POS).


Cancellation Rules
For items in an order that have not yet been processed, cancellation is possible under the following conditions:"
Cancellation period: You may request cancellation of your order free of charge until the item has been processed by our logistics services. Once the item has been processed, the standard return policy applies.


Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the problem and remedy it.


Exceptions or Non-Returnable Items
The right of withdrawal, return or cancellation does not apply to final-sale or personalized products. Please do not hesitate to contact us with any questions or concerns regarding a specific item. Items belonging to the following collections are considered final sales: 

  • Customizable jewelry
  • Personalized gifts
  • Personalized fans
  • Personalized bookmarks
  • Personalized Chinese seals
  • Personalized Chinese names

Unfortunately, we do not accept returns of gift card items.


Exchanges
The quickest way to ensure that you receive what you want is to return the item you have and, once the return has been accepted, make a separate purchase for a new item.


30-Day Reflection Period in the European Union
Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Exercise my right of withdrawal


Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved. If the refund is approved, you will be automatically refunded to your original payment method within a maximum period of 14 days from the date on which we received the returned item. Please remember that it may take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since your return was approved, please contact us at info@hanwenshop.com.