Shipping policy

Thank you for shopping with HanWen Shop! We are committed to providing you with a smooth and pleasant experience. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Shipping Zones

We ship domestically and internationally. Certain restrictions may apply depending on local regulations. We reserve the right to refuse an order if delivery to a specific destination is not possible.

2. Order Processing Times

Orders are generally processed and shipped within 2 business days after payment is confirmed. During peak periods (e.g., sales or holidays), processing may take slightly longer. You will receive a confirmation email when your order ships.

Please note: for personalized products, the delivery time does not include the manufacturing time. The manufacturing time is shown in the product description.

3. Direct shipping from France 🇫🇷

Free shipping in France on orders over €49.90. (If you would like free shipping, please select "ship to address")
Mondial Relay pick-up points in France.

France – Express delivery: Estimated delivery between 1 and 2 business days after dispatch.

France – Green letter (tracked): Estimated delivery between 2 and 6 business days after dispatch.

• Maximum weight: 20 g
• Maximum thickness: 3 cm
• Maximum dimensions: L + W + H = 100 cm, with L < 60 cm(L = length, W = width, H = height)

France, Andorra and Monaco: Estimated delivery between 2 and 6 business days after dispatch.

Overseas France: Estimated delivery between 6 and 18 business days after dispatch.

• OM Zone 1: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Pierre and Miquelon, Saint-Martin, Saint-Barthélemy.
• OM Zone 2: New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands.

European Union: Estimated delivery between 3 and 8 business days after dispatch.

Free shipping in the EU on orders over €99.90.

EU – Green letter (tracked): Estimated delivery between 3 and 8 business days after dispatch.

• Maximum weight: 100 g
• Maximum thickness: 3 cm
• Maximum dimensions: L + W + H = 100 cm, with L < 60 cm(L = length, W = width, H = height)

United Kingdom: Estimated delivery between 3 and 8 business days after dispatch.

United Kingdom – Green letter (tracked): Estimated delivery between 3 and 8 business days after dispatch.

• Maximum weight: 100 g
• Maximum thickness: 3 cm
• Maximum dimensions: L + W + H = 100 cm, with L < 60 cm(L = length, W = width, H = height)

Europe (International Zone B) – Eastern Europe (non-EU, excluding Switzerland and Russia), Norway and the Maghreb: Delivery times vary by destination and are estimated between 3 and 10 business days.

Free shipping in the Europe on orders over €129.90.

Europe (International Zone B) – Green letter (tracked): Estimated delivery between 3 and 10 business days after dispatch.

• Maximum weight: 100 g
• Maximum thickness: 3 cm
• Maximum dimensions: L + W + H = 100 cm, with L < 60 cm(L = length, W = width, H = height)

International Zone C – Other destinations (outside the EU and Switzerland): Delivery times vary by destination and are estimated between 3 and 10 business days.

Free shipping in the International on orders over €169.90.

International Zone C – Green letter (tracked): Estimated delivery between 3 and 10 business days after dispatch.

• Maximum weight: 100 g
• Maximum thickness: 3 cm
• Maximum dimensions: L + W + H = 100 cm, with L < 60 cm(L = length, W = width, H = height)

* Delivery times may vary depending on the destination and are estimated between 6 and 18 business days.

Please note that these delivery times are estimates and may vary depending on location, weather conditions, and other factors beyond our control.

4. Shipping Fees

Shipping fees are calculated based on the weight and dimensions of your order and your delivery address. The exact amount will be shown at checkout.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use it on the carrier’s website. If you do not receive this number, please check your spam folder or contact us.

6. Taxes & Customs Duties

For international deliveries, customs duties, import taxes, and other governmental fees may apply and are the customer’s responsibility. We recommend checking your country’s regulations before ordering. There are no customs duties in the European Union.

7. Delivery Issues

If you have not received your order within the estimated timeframe, please contact us at info@hanwenshop.com. We will investigate and do our best to resolve the issue quickly. Please note that we are not responsible for delays caused by the carrier or incorrect addresses provided by the customer.

8. Incorrect Shipping Address

Please ensure your shipping address is accurate when placing your order. If an incorrect or incomplete address is provided, this may lead to delays or non-delivery. Additional fees may apply to re-ship the order.

9. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us immediately at info@hanwenshop.com with photos of the damage. We will work with you to arrange a replacement or refund.

10. Returns & Exchanges

For more information, please refer to our Return & Refund Policy.

Contact us: For any questions regarding this Shipping Policy, please use our Contact Form .

Last updated: January 10, 2026

Thank you for your trust and for shopping at HanWen Shop!